Covid-19 Policy

Firstly, we strongly advise that you gain suitable insurance cover for your vacation, however.

If your planned arrangements can no longer go ahead, the options available to you are

  1. to move your stay to the next suitable / available dates in the accommodation you have booked (note: it may be possible to transfer your stay to another property we offer for rental)

  2. Receive a full refund of payments we have received from the payment method adopted. This means if you have paid by credit or debit card the 2% handling charge made to us by the payment portal will be deducted. After all we think it fair that we only return what we have received. If you have paid by bank transfer, then the full amount will be returned to your account.

Where the FCDO have not imposed restrictions on travel but local authorities have advised of local screening measures, you should contact your Travel Insurance provider to discuss your options.

Check in and out times

To ensure the villa is sanitised and cleaned in line with local guidance and hygiene requirements, it will take a little longer than normal to get the villa ready for your arrival. You will be able to check-in to your accommodation from 16:00pm, while checkout is at 11:00am.

Property access during your stay?

No one will access your villa/apartment without your knowledge or consent. If you are staying at a property with a pool or garden, a maintenance person might be required to maintain the pool or tend to the garden.

Please be aware that people who are not travelling with you are not permitted to stay or visit you at the property.

 

How often will the villa be cleaned?

To help limit the amount of people entering the property, cleaning properties will be between each party's stay. If your stay is for more than 9 nights a linen change will be provided after 7 nights.

Highchairs and cots

All high-chairs and/or cots will be thoroughly cleaned and sanitised according to local guidance and hygiene requirements. The cot will remain in its carry case for you to set up on arrival.

Will local amenities be open as usual?

To find out what is available to you during your holiday, it is important to check your holiday destination for the most up to date information.

 

What if I, or a member of my party, develop symptoms while on holiday?

If you, or any member of your party begin to feel unwell, you should stay in the villa and seek medical attention if necessary. Contact information will be provided at the property.

If you wish to cancel your holiday for any reason other than Covid-19 normal booking conditions will apply see link.

Any other questions or concerns please contact us!

Stone Tower